A dependable system is not one that never gets stuck — it is one that knows when it is stuck and hands off cleanly to a person.
Decide who receives the question
When software is unsure, the right person should receive the request along with the important details and history.
Make approval easy
A clear notification or review screen should let the team understand the situation and take action without starting over.
Let the team see what happened
People trust automation when they can review its work, understand the reason, and correct it when needed.
People trust automation when they can see its work, understand the reason, and correct it when needed.